Consumer | Retail
Direct to Consumer Executive Search
Sourcing Talented Professionals to Help DTC Brands Thrive
Direct to Consumer Recruitment Specialists
Keller is widely recognized as a leading executive recruitment agency specializing in the D2C field. Over the years, we have helped many DTC brands find top talent to fulfill their staffing needs. Our experts are known for their vast hands-on experience and expertise in the field. Our team utilizes this, alongside its extensive collective academic and professional qualifications, to identify candidates who will not only meet, but even exceed client expectations.
Within the past few years, the DTC industry has experienced significant growth, most notably during the pandemic. Many businesses have flourished, with the DTC model becoming increasingly popular. This has led to an increase in career opportunities for professionals in the industry and there is a high demand for talented professionals with skills like building customer relationships effectively, expertise in digital marketing, knowledge of e-platforms, and the ability to navigate challenges unique to DTC brands.
With the increased number of D2C brands, the industry has become highly competitive. More companies are seeking the same candidates for their businesses, which can make it difficult to find the right talent. As a result, many organizations are turning to agencies like Keller for assistance.
At Keller, we understand the important role hiring the right leaders and talent plays in the success of a company. Our executive search services are tailored solutions aimed at helping leading companies find top-tier talent in the D2C industry.
Our executive search consultants draw on their extensive experience, vast technical market knowledge, and specialized executive search skills to provide our clients with the excellent results our search firm has become known for.
What We Do
As a leading D2C executive search firm, it is our mission to connect clients using the Direct-to-Consumer (DTC) business model with professionals who possess attributes that align with their goals. We are committed to providing clients with their next great leader and executives who have what it takes to drive growth in their D2C business. Our passionate team of executive recruiters achieves this through a tailored process that includes thorough Assessment and Talent Acquisition, and results in Organizational Transformation.
Assessment
We begin our process with a consultative approach, holding a meeting with our client to determine their staffing needs. During this meeting, we try to gain a deep understanding of our client’s company culture, the job description, and any challenges candidates may face while fulfilling the role. We also establish the client’s requirements for new recruits, including personality type, leadership style, and work ethic.
These insights are then used as search parameters while we look for suitable candidates. We carefully hand-pick the DTC professionals who seem to be best suited to our client’s needs.
All selected candidates also undergo rigorous vetting to ensure the validity of their resumes and references, as well as background checks to screen for criminal records and confirm their professional history. Additionally, Keller’s experienced team makes use of advanced psychometric testing to ensure the candidates we recommend meet the client’s standard in terms of personality, work ethic, and leadership style.
The candidates who pass our assessment are compiled in a shortlist, which is provided to the client so that they may proceed with the interview process and final selection.
Talent Acquisition
Keller’s experts boast extensive knowledge of the DTC sector and a long history of helping many brands find the talent they need. As recognized members of NPAworldwide, we are also able to utilize our international presence and access to a vast database of job seekers from around the globe.
This allows us to fill any position, including C-suite and other high-level roles, in the DTC sphere.
Our services also extend beyond the recruitment process. We can also support our clientele in the development of strategies for optimal employee and customer retention, as well as the right marketing strategy to reach their objectives.
Organization Transformation
At Keller, we understand the importance of finding the right leaders and employees in order to achieve success. By assisting clients in finding and recruiting DTC candidates that meet their needs, Keller helps organizations reach their full potential and become a leader in the Direct-to-Consumer field. With us as your executive search partner, you gain access to the finest candidates in the country.
Keller also facilitates transformation in companies by revamping workflows, systems, and strategies. We help D2C organizations enhance their processes, empower their teams, and align their outcomes with the company’s goals.
Our Approach to Direct to Consumer Executive Search
Keller only considers its services successful if we help the organizations we serve achieve success as well. For this reason, we make use of a tailored approach to provide our clientele with personalized experiences and solutions.
We begin by gaining insight into the ins and outs of your organization. We also aim to understand which gaps need to be filled, which departments need to be expanded, and which processes need to be improved for optimal results. We utilize our international talent network alongside our many years of experience to find candidates who will make a difference for your brand.
At Keller, our expert recruiters are committed to continuous learning. We continually improve our market knowledge by staying abreast of all the latest findings, developments, and shifts in dynamics in the D2C industry. This allows us to provide our clientele with candidates who not only meet their needs, but are also able to navigate the challenges in the market successfully.
Furthermore, Keller commits itself to fostering a more diverse and inclusive workforce. We do so by sourcing candidates based solely on their fit for a role, without bias against ethnicity, age, gender, religious beliefs, or personal preferences.
Behind Our Executive Search Process
As mentioned, Keller uses a tailored approach to recruitment that takes each company’s unique needs into consideration when identifying prospective employees. The first-hand experience of our expert recruiters and consultants has formed and perfected this approach over the years, but one experience stands out in our memories for being particularly impactful.
When we first began operating as an agency in the executive search industry, we made use of a generic approach that we applied to all projects. However, as our company grew, we were hired by larger and larger clients. One big, influential client engaged our services to help them find candidates for a leadership position. We were used to our standardized approach yielding satisfactory results, so we applied it to this project as well. Unfortunately, the candidates we selected did not meet the company’s needs, and we were unable to secure a successful placement.
This challenging experience taught us valuable lessons about the many limitations of using a generic approach and the importance of tailoring our services to each client’s requirements.
Since then, Keller has adapted and refined our approach and made countless successful placements as a result.
Our approach has had a significant effect on the industry, inspiring other firms to adopt similar methodologies. Our contributions have also helped to shape and improve the worldwide understanding of executive search – particularly in the D2C industry. As a result, Keller’s name has become synonymous with recruitment, and we have gained a lasting reputation for our high-quality, reliable executive search solutions.
Navigate to Keller’s exclusive Insights and Thought Leadership content below to learn more about compensation, benefits, employee experience, and talent acquisition.
Our Specialist Fields
At Keller, we specialize in finding exceptional talent for Direct-to-Consumer Brands in a wide range of fields. This includes digitally native and e-commerce brands, as well as online retailers making use of the DTC model. Some of the fields we find talent for include, but are not limited to:
- Apparel & Fashion
- Beauty & Cosmetics
- Consumer/ Personal Health & Wellness
- Consumer Digital
- Consumer Products
- Consumer Services
- Consumer Tech
- Durables
- E-learning
- Electronics
- Entertainment
- Food & Beverage
- Franchise
- Grocery & Convenience
- Household goods
- Media, Communications & Entertainment
- Omnichannel Retail
- Rental
- Restaurant, Hospitality & Leisure
- Retail & Luxury Goods
- Travel
Positions We Fill in the Direct to Consumer Industry
Keller aims to provide you with talent that has what it takes to drive success and growth in your organization. We are able to provide our clientele with top-tier professionals for a wide range of roles in their DTC business, including leadership and high-level positions.
Each of our passionate headhunters has extensive experience recruiting in this field, and we are able to identify talent for everything from Vice President of E-commerce positions to Brand President roles.
Why Choose Keller As Your Direct to Consumer Executive Search Partner?
Keller is a leading D2C executive search agency that specializes in connecting employers with their ideal candidates. Over the years, we have fostered and maintained lasting relationships with our clientele due to our tailored methodology, wealth of services, and hard-working team of experts.
Keller helps you manage customer expectations, gain loyal customers, and drive sales for your business. We strive to aid in your success by providing talent capable of leading your organization to new heights.
Our Promise - The Right Hire
As part of Keller’s promise to clientele, we commit ourselves to conducting ourselves with the utmost professionalism and respect for the privacy of our clients. Each company we serve can rest assured that we adhere strictly to industry standards for privacy and user data protection. Additionally, our recruiters make use of ethical and responsible practices when handling sensitive information. In this way, we safeguard client privacy and ensure optimal security in our agency.
Keller’s experts go to great lengths to ensure that we provide clientele with the ideal talent for their requirements. However, we acknowledge that even the best and most tailored approach can never be completely infallible. For this reason, we also provide our clientele with the added guarantee to replace any unsuitable candidates, or candidates who leave the business prematurely, with a more suitable professional – at no extra cost. Keep in mind, however, that this assurance is only valid within the first 90 days of the initial candidate’s employment.
Additionally, it is part of our mission for excellence to continually improve our services. For this reason, we greatly value feedback from our clientele and we aim to respond to all client critiques, questions, and comments with respect. Our experts are committed to keeping all client contact as constructive as possible.
Contact Keller today for an exceptional customer experience and tailored solutions guaranteed to help your business succeed.
Client Testimonials
Working with Keller has been nothing but a pleasure. The team took everything we said to heart and worked hard to find people that would work for what we needed. I’ve been very impressed and I plan to use Keller again in the future!
- Sophia G., CHRO
This was our first time engaging Keller’s services. We needed fresh talent, and I had heard good things about Keller through my business contacts. We decided to give them a try, and we were not disappointed! It was a very positive experience and we were happy with the candidates we received.
- Julian F., COO
Frequently Asked Questions (FAQs)
What Is Direct To Consumer Service?
What's The Difference Between B2C And D2C?
What Is An Example Of D2C?
Is Amazon A D2C Or B2C?
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Tailored Excellence
Our dedicated senior consultants provide attention to detail at every stage of the search process, ensuring tailored results that exceed expectations
Nationwide / Global Talent Acquisition
Leveraging our extensive network, we identify and attract world-class leadership candidates from diverse backgrounds and locations
HR Advisory Services
We offer expert advice to optimize HR processes, boost efficiency, reduce workload, and increase employee retention and engagement.
Fast Turnaround time
Our consultants expedite searches, cutting time-to-hire while securing the best talent available.
Comprehensive Solutions
Beyond recruitment, we provide value-added services from organizational health to leadership development programs
Our Search Practices
Keller follows the highest industry standards when searching for talent for its clients.
Replacement Program
We contractually commit to replacing any hire that doesn't meet expectations.
Industry-Leading Assessments
We provide thorough evaluations, including personality insights, for shortlisted candidates.
Off-Limits Protection
We protect our clients’ interests by marking their entire company workforce off-limits for our candidate sourcing. We prioritize your business excellence.
Dedicated Points of Contact
Every client has two points of contact with Keller. An account manager and a senior consultant This ensures fast & continued response
Unbiased Third-Party References
We conduct extensive background checks, covering credit, education, criminal, and employment history. We also perform security checks when needed.
