Financial ServicesBusiness Support Manager
Business Support Manager Covering Legal, Billing and Office Operations at a Private Family Office
A private family office wanted a Business Support Manager to assist with its legal, billing, and office work. The larger replacement role needed care, sound judgment, and ease with senior staff across the firm every working day.
The Client
The firm provides legal, financial, and office support to a small group of owners and staff. With its flat structure, the support team interacts with directors and other staff on a daily basis. The role involves legal files, billing tasks, and office needs. The senior legal lead guides the post, while several directors help set work and review results. This means the manager has to alternate between fine detail and private talks without losing momentum. The role also keeps key records, urgent requests, and office work flowing across more than one busy site.
The Challenge
The private search excluded employees of associated companies and thus reduced the target group. Applicants needed a track record of legal or finance support in a busy and formal working environment. Two business languages were also needed in the role, with a third local language beneficial. Plans could change quickly, so calm work and clear choices counted as much as past titles. Board support and routine office work are often shared on the same day and need the same amount of care. It was important to have full trust because the job regularly dealt with legal, financial, and personal matters.
The Solution
Keller Executive Search contacted support staff from law firms, accounting firms, funds, and related service groups. Early calls confirmed billing work, file control, language skills, and support for several senior leaders. People on the shortlist described how they prioritized tasks when faced with an influx of requests and tight deadlines. Several meetings with the legal lead and directors also took place before a final decision was reached. Each stage tested real work skills and the range required to help staff at all levels. The successful candidate had extensive cross-sector support experience and the language skills required for day-to-day communication.
The Results
Final terms were agreed on, and a verbal offer was made and accepted. Keller Executive Search successfully recruited a Business Support Manager with previous experience in legal and finance support. The hire handled private information with care and had the skill to keep daily work correct and timely. Senior leadership gained a single point of contact for all bills, files, office needs, and general support requests. Better support was also achieved across the company’s sites without adding new layers to its flat structure.
The Impact
This was a replacement role with a broader brief, and the organization wanted someone who could work across legal, billing, and admin functions at all levels of a flat-structured family office, with the discretion that environment demands. More than most businesses, a family office is dependent on its operational infrastructure. When that support function includes sensitive legal and financial work across a distributed principal group, the wrong hire creates exposure at every level, not just one. The firm now has a Business Support Manager with experience in both dimensions of the brief, and the operational infrastructure the principal group depends on is in good hands.
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