Consumer | Retail
Luxury Goods Recruitment
Sourcing Exceptional Talent For The Global Retail and Luxury Goods Industry
Premier Luxury Goods Recruiters
Keller is widely recognized as a leading luxury goods recruitment and executive search firm focusing exclusively on connecting our clients with the right talent. We are committed to sourcing candidates capable of truly understanding client brands, and who have the skills needed to create effective strategies to overcome market challenges.
Luxury goods are items that are not necessary for survival. These items are typically expensive and considered desirable. They are often purchased by the wealthy, as they have a greater percentage of their income left to spend on non-essential items. This includes luxury fashion, jewelry, vehicles, fine dining, and travel.
The luxury goods sector is dynamic and offers a diverse range of roles and professions. There is a strong focus on craftsmanship, creativity, and quality when it comes to the products sold in this industry. Companies also tend to build strong connections with customers, and many organizations operate on a global scale.
However, despite its many job opportunities, the industry is still known for its strong competition. The supply of available entry-level positions is limited compared to the large number of applicants vying for them. There is also a level of exclusivity and prestige, which means that individuals are selected for their experience, customer service skills, and brand knowledge. Employers have high standards, but it can be difficult to select the right talent in such a saturated industry. Many organizations are turning to agencies like Keller for assistance.
Keller’s dedicated team adapts each search process to the individual needs of the clients we serve.
Our recruiters utilize their many years of hands-on search experience, their extensive academic and professional qualifications, and their extensive technical knowledge of the luxury goods market to provide our clientele with the perfect professionals for their vacancies.
What We Do
At Keller, we are committed to helping the luxury brands and corporate offices we serve find the most qualified candidates through our premier recruitment services. Our process involves three steps, namely: Assessment, Talent Acquisition, and Organization Transformation.
Assessment
We begin our process with a thorough assessment of our client’s needs. To do so, we hold a meeting between our passionate team of recruiters and our client to learn more about their company culture, their existing employees, and any challenges their brand faces in the industry. We also aim to gain a deep understanding of the client’s desired qualifications, work experience, skills, work ethic, and leadership qualities for new hires.
Additionally, our experts use this meeting as an opportunity to learn about the open position. This includes the job description, what duties candidates would need to fulfill, and which difficulties they may need to overcome in order to succeed in their new role.
We use the insights we gain through this meeting as search parameters to guide us in our hunt for the ideal professionals.
Talent Acquisition
One of the things that sets Keller apart as a leading luxury goods recruiter is our access to a deep network of industry professionals with the skills and mindset needed to meet our clients’ hiring expectations. It is through our recognized partnership with NPAworldwide that we have access to this international database of candidates. We also make use of traditional methods such as cold calls and emails to reach passive candidates who may still be interested in new opportunities.
We carefully hand-pick the professionals who seem best suited for our client’s requirements from this database. However, before recommending any candidates to our clientele, each professional undergoes a rigorous vetting procedure that includes running professional and personal background checks to authenticate references and rule out criminal records.
Our screening process also includes advanced psychometric tests to determine each candidate’s personality type, motivational drivers, and leadership style.
We place the professionals who successfully pass our vetting procedure on a shortlist, which is then provided to our client. The final interview process and hiring decision are the responsibility of our clientele.
Organization Transformation
When we partner with clients, we offer more than our executive search services. Our team also helps businesses transform by streamlining and improving their HR processes and workflows to better attract and retain talent.
As part of our mission to provide clients with excellent service, our recruiters utilize their expertise and decades of experience in the field to deliver high-quality staffing solutions and great outcomes.
Our Approach to Luxury Goods Executive Search
At Keller, we dedicate ourselves to helping our clients reach success, and we do not consider our services up to standard unless they achieve this goal. This dedication is the reason why we provide tailored services designed to fill gaps in the organization with top talent in order to reach greater heights.
As part of our commitment to assist clients in their staffing endeavors, Keller’s team also commits to continuous learning. Our experts stay abreast of the latest developments, findings, and technological advancements in the luxury goods industry. This provides us with valuable insights into the nuances of the sector and allows us to give clients the most relevant support and assistance.
Our team also dedicates itself to treating all candidates fairly, and we greatly value inclusivity and diversity in the recruitment process. To foster a more diverse workforce in the luxury goods industry, our recruiters select professionals based solely on how well-suited they are for the open position. We hold no bias against any person’s gender, race, age, religious beliefs, or personal preferences.
Behind Our Approach
Keller is known, among other things, for the extensive first-hand recruitment experience of our team of luxury goods recruiters. These experiences have guided our recruitment agency over the years and have helped us establish the tailored recruitment approach we are recognized for today.
However, when Keller first started serving clients many years ago, we were still operating under a generic recruitment method that we applied to every search. While this served our limited client base well at the time, our clients began to differ more drastically in size and industry as our agency grew.
Soon, we were hired by a large company in search of an executive candidate in the luxury goods industry. As we were used to the success of our usual, cookie-cutter method, we approached this search in the same way. Unfortunately, this meant that we failed to take important factors into account, such as the company’s culture and the client’s desired work ethic for new hires. This meant that we were ultimately unable to make a successful placement.
Our team found this experience challenging, but it taught us valuable lessons. It helped us recognize the limitations of the generic approach we had been using until that point, and showed us the importance of instead tailoring our services to each client’s unique needs.
We began adapting and perfecting our methodology, which, in turn, allowed us to accelerate our growth and expand our client pool even further. It is thanks to our tailored method that we were able to gain our enduring reputation for high-quality services and reliable outcomes.
Our method has inspired other executive search and recruitment agencies in the luxury goods industry to begin using similarly customizable methods, which helped to shape the global understanding of recruitment and had a significant, lasting impact on the field. This has made Keller’s name synonymous with premium search solutions.
Navigate to our exclusive Insights and Thought Leadership below to discover more resources.
Areas We Specialize In
Keller provides executive search services to companies in a wide range of fields in the luxury goods industry. Some of the areas we specialize in finding placements for include:
- Art, Antiques, and Collectibles
- Bespoke Footwear and Leather Goods
- CEO and Board
- e-Commerce
- Digital
- Finance
- Fine Jewelry and Watches
- Gourmet Food and Fine Wines
- Luxury Fashion and Apparel
- High-end Real Estate and Architecture
- Human Resources
- Information Technology
- Luxury Beauty and Cosmetics
- Luxury Retail
- Luxury Travel and Hospitality
- Luxury Vehicles
- Merchandising and Design
- Operations
- Premium Cigars and Spirits
- Premium Home Décor and Furniture
- Private Aviation
- Sales and Marketing
- Supply Chain
Positions We Fill As A Premier Luxury Goods Executive Search Firm
As a leading executive search firm in the luxury sector, Keller partners with luxury brands, innovative start-ups, and multinational corporations to help them source and attract exceptional talent who can drive brand equity and foster business growth.
Part of what sets our luxury recruiters apart is their ability to source passive candidates other recruiters cannot reach. We leverage an invitation-only network to engage highly skilled professionals discreetly and place candidates at a pace without compromising quality or cultural fit. Our proprietary market-mapping tools also spotlight emerging talents and seasoned professionals, ensuring clients have access to top-tier talent and a range of candidates who can make a meaningful impact and boost commercial success.
Our reach extends across all levels in the luxury industry, including C-suite leaders who shape revenue and client experience, luxury executives who manage artisanal heritage, as well as seasoned directors who turn strategies into day-to-day executions.
Why Choose Keller As A Trusted Partner in Luxury Goods Recruitment?
When you partner with Keller, you are partnering with a team of headhunters who are also experts in premium and luxury goods, having previously worked in the industry themselves. Our insight allows us to quickly and efficiently fill open positions by sourcing the most qualified candidates capable of improving your business operations.
In addition to our experience, we also offer a bespoke executive search service that follows a consultative and relationship-centric approach. This is offered alongside continued support even after the search process has finished.
Our Promise – The Right Hire
Keller strives to provide our clientele in the luxury goods industry with confidential, professional recruitment services. We conduct our searches with the utmost respect for client privacy and security by making use of responsible and ethical recruitment practices. We also protect sensitive client and candidate information by adhering strictly to industry-standard data protection policies.
As part of our mission, Keller’s team is dedicated to finding the perfect match for every business. However, we acknowledge that even our tailored approach cannot be successful 100% of the time. For this reason, we offer our clientele a 210-day replacement program. If the placed professional does not meet your expectations in terms of performing job duties and integrating into the existing team, Keller will redo the search process and provide a more suitable candidate at no extra cost to your company.
Keller values feedback from clients and we aim to continually improve our offerings with it in mind. Our team aims to keep contact with current and prospective clients with the utmost professionalism and respect, and we aim to respond constructively to all questions, comments, and critiques.
Reach out to Keller today to speak to one of our expert consultants and learn more about how we may assist you on the road to success.
Client Testimonials
“Keller helped us turn our ambitions into a reality with the candidate they provided. Our sales have grown and our new hire has a great handle on our brand's vision.”
- Chloe Y., Senior Director of Operations
“With Keller’s help, we were able to recruit someone who could bring fresh ideas and new techniques to our team. He has made such a difference already.”
- Alexander A., Brand Manager
Frequently Asked Questions (FAQs)
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Your Premier HR Partner
Tailored Excellence
Our dedicated senior consultants provide attention to detail at every stage of the search process, ensuring tailored results that exceed expectations
Nationwide / Global Talent Acquisition
Leveraging our extensive network, we identify and attract world-class leadership candidates from diverse backgrounds and locations
HR Advisory Services
We offer expert advice to optimize HR processes, boost efficiency, reduce workload, and increase employee retention and engagement.
Fast Turnaround time
Our consultants expedite searches, cutting time-to-hire while securing the best talent available.
Comprehensive Solutions
Beyond recruitment, we provide value-added services from organizational health to leadership development programs
Our Search Practices
Keller follows the highest industry standards when searching for talent for its clients.
Replacement Program
We contractually commit to replacing any hire that doesn't meet expectations.
Industry-Leading Assessments
We provide thorough evaluations, including personality insights, for shortlisted candidates.
Off-Limits Protection
We protect our clients' interests by marking their entire company workforce off-limits for our candidate sourcing. We prioritize your business excellence.
Dedicated Points of Contact
Every client has two points of contact with Keller. An account manager and a senior consultant This ensures fast & continued response
Unbiased Third-Party References
We conduct extensive background checks, covering credit, education, criminal, and employment history. We also perform security checks when needed.
