Account Manager Recruiters

The Role of Account Managers

An account manager oversees all client-related interactions, serving as the bridge between a company and its customers. They are primarily concerned with nurturing long-term client relationships, overseeing communication, addressing concerns, and ensuring that client needs are effectively met by various departments.

Account managers help design and implement bespoke account management strategies, which encompass regular updates, client meetings, and tracking account performance. They also collaborate with the sales and customer success teams to identify upsell and cross-sell opportunities that align company solutions with customer objectives, boosting the company’s bottom line and client retention.

The role of a senior account manager, or Account Executive, expands the scope of account management to overseeing portfolios, supervising strategic account planning, and fueling business growth at a higher level. Their focus is on building strong customer relationships, comprehending broader business needs, and devising strategies that bolster the company’s reputation as a trusted partner.

Furthermore, senior account managers are responsible for analyzing client portfolios to evaluate opportunities and risks, negotiating contracts, and developing long-term plans that anticipate clients’ future needs. They also work to ensure collaboration across internal teams and leverage market insights to generate profitable results, making their strategic vision crucial in maintaining a competitive edge.

Our Approach to Account Manager Executive Search

Keller is a leading executive search firm with first-hand experience building account management teams for companies at various stages, from the first client services professional of a growing startup to Account Directors for enterprise software organizations. We also have a deep knowledge of the digital and emerging tech sectors, setting us apart from other executive search firms.

Our search process is tailored to meet our clients’ hiring goals and business needs. To accomplish this, we first have an in-depth conversation with the client’s lead decision makers and other relevant stakeholders to learn what their requirements are for potential candidates. Our talented team of account management recruiters also uses the opportunity to gain an understanding of the company culture and team dynamics.

With our initial discussion complete, we draft a candidate profile that will guide the rest of our search and ensure we pinpoint top talent that aligns with the client’s needs. We then tap into our extensive network and connections with NPAworldwide to gain access to both active and passive job seekers who meet the search criteria set out in the hiring brief. Additionally, we use advanced tools such as candidate tracking and talent analytics to speed up the time-to-hire.

Each candidate we encounter goes through a rigorous assessment process that involves extensive background and reference checks as well as social reviews and police checks where necessary. We also conduct personality tests and behavioral interviews to ascertain their compatibility with the rest of the client’s team.

Our approach to executive search is designed to include candidates of diverse backgrounds. This means we are committed to treating all talents fairly and without any biases in relation to their age, belief, ethnicity, and gender. This culminates in a shortlist of diverse, pre-screened candidates who are poised to make a positive impact on the client’s firm.

Behind Keller's Tailored Approach

Keller has devoted a significant amount of time to adjusting our recruitment approach to ensure it delivers talent that meets and even exceeds our clients’ expectations. We were prompted to do this after reaching the realization that generic recruiting models rarely yield positive outcomes with regard to securing leadership professionals.

This realization was brought about by a critical placement for a prominent firm, during which we made the mistake of treating it like every other assignment we had received in the past. We had been quite successful up until that point, and were confident that our cut-and-dry method could yield a suitable result. However, we sorely miscalculated and were shocked to receive a notice from our client that the candidate had resigned after only a few short weeks.

The candidate we had recommended, though sufficiently skilled, was not of the same state of mind as the rest of the client’s staff, leading to friction between the new hire and existing team members. While we were disappointed to learn of their departure, it taught us an important lesson about considering our clients’ unique work environments in the hiring process.

This is why we offer a tailored executive search that takes into account technical expertise, attitude, and soft skills. Keller is now a trusted partner in executive recruitment thanks to our holistic approach and the mindset that successful placements equal higher retention rates and better outcomes for our clientele.

Navigate to Keller’s Insights section below for Thought Leadership content, guidance, and advice on streamlining HR systems and making your business a better place to work.

Some Areas We Specialize In

Account managers play a crucial role in ensuring customer satisfaction and are needed across a wide range of industries and sectors. Keller’s area of expertise is just as broad thanks to our recruiters’ extensive experience finding account management talent for companies operating in various disciplines. Some of our recruiters also possess qualifications in sales and marketing or have previously worked in these domains, enabling them to accurately pinpoint professionals for account manager roles.

Some of the industries we cover include, but are not limited to:

• Advertising and Marketing
• Sales and Retail
• Technology and IT
• Banking and Financial Services
• Real Estate
• Healthcare and Pharmaceuticals
• Telecommunications
• Manufacturing
• Media and Entertainment
• Hospitality and Tourism
• Transportation and Logistics
• Consulting
• Education and Training
• Non-Profit and NGOs
• Government and Public Administration
• Consumer Goods

Other Account Management Roles We Fill

Backed by a proven track record in global account management recruiting, Keller partners with businesses of every size, from venture-backed start-ups to Fortune 500 enterprises, to build complete account management teams that boost revenue and strengthen customer retention. Our senior account management recruiters draw on over a decade of combined hands-on experience leading sales, business development, and customer success functions, giving us the practical insight to quickly identify, engage, and hire the exact talent each organization needs.

Because every client has unique needs and growth paths, we never confine our search to a predetermined list of job titles. Instead, we source candidates that align with what our client needs – whether it be a highly motivated self-starter to rescue critical relationships or key accounts, a data-savvy specialist in aligning sales, or a product talent who can help manage customer needs. This process ensures you are gaining top talent across every layer of account stewardship.

Why Trust Keller's Account Manager Recruiters?

Partnering with Keller gives companies access to a group of professional headhunters with in-depth knowledge and an extensive network that allows us to connect with candidates who may fit the role even if they are not actively looking for new opportunities. We also combine deep industry mapping, behavioral interviewing, and rigorous reference checks to ensure that the candidates we shortlist have the technical ability, commercial acumen, and cross-functional management skills to thrive in their positions.

Keller builds long-standing partnerships with companies by providing a reliable, high-quality executive search service that puts their needs first. We also foster trust through transparent communication and regular status updates, so our clients are always in the loop. Additionally, our recruiters offer guidance throughout the hiring and onboarding processes to ensure a smooth transition.

Finally, we do our due diligence to ensure that our services continue to meet the standards Keller is renowned for. This entails observing changes in the recruitment landscape, updating salary benchmarks, and monitoring where the top talent is currently engaged. In prioritizing continuous learning, we position ourselves to assist client organizations in making better hiring decisions that lead to more positive business outcomes.

Our Promise – The Right Hire

Our team of headhunters is dedicated to placing only the best talent at our clients’ firms. To ensure successful searches, we assess candidates beyond their track record and skills, including personality, management style, motivational drivers, work ethic, and cultural alignment.

However, we acknowledge that despite our rigorous search process, mistakes can still be made and circumstances can change. In the unlikely event that a hired executive fails to perform to client expectations or resigns from the role, we offer a 210-day replacement program that covers the search for a suitable alternative.

Keller pledges to maintain the confidentiality of each search and serve clients with integrity and professionalism at every stage of the hiring journey. We never share the personal information of employers or candidates, use encrypted communication channels, and store all data securely. We also ensure compliance with local and international data protection and privacy laws.

Keller is committed to assisting clients in sourcing the best talent to fill their open account manager jobs. Are you ready to hire? Reach out to one of our consultants today!