Keller Executive Search Case Studies

The Director of Operations Who Had Scaled Commercial Operations Across Multiple States

The appointed Director of Operations had more than 18 years in commercial cleaning, accumulated across two companies, where his role was to build the operation from the ground up. At a commercial cleaning company in the Southwest, he led the business through a sustained growth period, expanding the account base to more than 900 clients and the workforce to more than 1,500 across three states while growing annual revenue past $7 million. He transitioned the business from manual tracking to a unified ERP platform covering field operations, billing, and sales, added mobile geo-verified quality inspections across the account portfolio, and drove client retention from 92% to 97%. He took the company into a public sector account as well, personally managing the staffing plan, level 2 background clearance compliance, and operational launch of a government facilities contract. He also co-founded and built a commercial cleaning and building services company from inception to approximately $8 million in annual revenue, operating across four states and Puerto Rico as co-owner for more than eight years.